EFFECTIVE FEBRUARY 20, 2020
By accepting the terms of this Policy, you consent and agree to our use of information (including personal information) as described herein, subject to the terms of and your rights under the Policy.
INFORMATION WE COLLECT
When you use the Service, we collect certain information that is capable of identifying or being used to identify individual persons (“personal information”) in various ways.
When creating an account or requesting or receiving content or offers, we may expressly ask you to provide us certain personal information. For example:
- We may collect personal information from you, such as your first and last name, email address, company name, job title and password when you create an account.
- When you order products or services through the Service, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.
- If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
- In certain circumstances, we may request that you provide us with photocopies of your ID and other related documents for fraud prevention purposes and to verify your identity.
- When you participate in one of our surveys, we will collect the information you provide.
- We may also collect personal information at other points within the Service that state that personal information is being collected.
- While using the Service, you may have the opportunity to provide us with personal information of other individuals (such as their name, email address, telephone number), for purposes of enabling you to use the Service to transmit information, messages, files or data to those individuals. In order to enable such transmissions, such individuals must first register with us to use the Services. You hereby represent, warrant and agree that you will not provide us with any third party personal information unless you have all necessary rights, consents, authorizations and permissions to do so and to permit us to use that information for the purposes noted above, and you hereby authorize us to use such information for those purposes.
- Information Collected Via Technology
We collect certain information automatically via various technological means. For example, we collect certain information (including information about your device or computer) automatically while you navigate through, use and interact with the Service and related content.
Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing the Service. Please note that by doing so some features of the Site you visit may be unavailable.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit
The purpose of passively collecting your information is to improve your experience when using the Site and Service. Through the tracking code, the information collected includes:
The following information may be collected through your device and browser: your device's IP address (collected and stored in an anonymized format); device screen size; device type (unique device identifiers) and browser information; geographic location (country only); and preferred language used to display the webpage.
Our servers automatically record information which is created upon using the Service. This data includes: referring domain; IP address; pages visited; geographic location (country only); preferred language used to display the webpage; and date and time when Site pages were accessed.
We use FullStory to evaluate and analyze feedback and behavioral patterns across our Site’s pages so we can improve the functionality of our Site and make it more user-friendly, more valuable and simpler for you to use.
We also use a variety of other services which may be hosted by third parties, such as Google Analytics and Salesforce. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics collects and uses your information, please refer to their privacy policies. By using the Service, you consent to the processing of data by these third parties in accordance with their privacy policies.
Some web browsers may transmit “do not track” signals to the Service with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.
USE OF PERSONAL INFORMATION
In general, the personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:
Facilitate the creation of and secure your account for our Service;
Identify you as a user in our system;
When you create an account, you will receive e-mail from us to verify ownership of the email address provided when your account was created;
We may use your e-mail address information to provide you with administrative email notifications, such as order status information and updates;
Provide the Service;
Provide improved administration of the Service;
Respond to your inquires and other requests;
For fraud protection and/or to verify your identity; and
Send newsletters, surveys, offers and other promotional materials related to our Service and for other marketing purposes.
User Testimonials. We often receive testimonials and comments from users who have had positive experiences with our Service. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial.
Creation of Anonymous Data. We may create anonymous information records from your specifications and any personal information we collect by excluding information (such as your name) that makes the information personally identifiable to you. We use this anonymous information to analyze request and usage patterns so that we may enhance the content of and improve our Service, including our pricing algorithms. We reserve the right to use anonymous information for any purpose and disclose anonymous information to third parties at our sole discretion.
DISCLOSURE OF INFORMATION
- Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Service; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; and/or to provide other services to us.
- Fabricators. If you order parts for manufacture via the Service, we provide the technical information for your manufacturing project to our third party network of third party manufacturers (“Fabricators”). As part of this process, we may share your information with Fabricators to enable them to contact you and manufacture the parts, assemblies and other items disclosed therein.
- Stripe. Payment processing services for our Service are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”) including privacy terms. The Stripe Services Agreement can be found at https://stripe.com/us/connect-account/legal. You authorize us to share with Stripe transaction information related to your use of these payment processing services.
We do not otherwise share personal information with third parties who are not our affiliates, except as described here. We may disclose personal information to our affiliates, including strategic alliance affiliates and third-party service providers, to respond to a request for service or to provide information about available products or services. We are not limited in our use of non-personal information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our users (such as the number of users of our Service, the geographic distribution of our users, the amount of information located and/or removed, etc.).
We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our agreement(s) with you and/or
. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information to victims who request it. In addition, we reserve the right to disclose aggregate information and personal information to third parties as required or permitted by law and when we believe that disclosure is necessary to protect our rights.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process (“Legal Request”), including Legal Requests from private parties in a civil action, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If the Legal Request seeks information about an identified user or limited group of users, we will generally make reasonable business efforts to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases, whether because of a time limit, court order, inability to effectively contact a user, or for any other reason. We may disclose information to an individual’s agent or legal representative (such as the holder of a power of attorney that an individual grants, or a guardian appointed for an individual).
We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising; it will not be shared with third parties for their own marketing purposes. These third parties are obligated to protect information under equivalent terms to this Policy and are prohibited from using personal information for any other purpose.
As with any other business, it is possible that in the future we could merge with or be acquired by another company. By accepting this Policy, you agree that if such an acquisition occurs, the successor company will have access to the information maintained by us, including customer account information, subject to the terms of this Policy, as amended and in effect from time to time.
We share information with our parent, subsidiaries and joint ventures to help coordinate the Service we provide, enforce our terms and conditions, and promote trust and safety. We may share aggregate truly anonymized (non-personally identifiable) information with certain third parties such as advertisers, national industry organizations, and prospective affiliates.
Personal information will not be kept for longer than is necessary for the purpose (s) for which it was collected, and in general, we will retain your personal information while you are registered for any Service and for three years thereafter. In some cases, it is not possible for us to specify in advance the periods for which your personal information will be retained. In such cases, we will determine the period of retention based on the nature of the existing agreements and relationships between you and us. Notwithstanding this, we may retain your personal information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
We follow commercially accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to protect personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security. In the event of an inadvertent disclosure of personal information we will take all commercially reasonable steps to limit and remedy the disclosure as required by the applicable law. If you have questions about the security of our Service, please contact our privacy manager (see Contact Us below).
Communications with you; RIGHT OF OPT-OUT, ACCESS AND CORRECTION
We will periodically send you free newsletters and e-mails that directly promote the use of the Service. We also may, from time to time, contact you on behalf of third-party businesses about a particular offering that may be of interest to you. In those cases, we do not transfer your unique personal information to the third party. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting our privacy manager (see Contact Us below). Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our agreements with you,
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers who are California residents and who have provided us with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, please contact our privacy manager (see Contact Us below).
GENERAL DATA PROTECTION REGULATION
If you are a resident of or are located in the European Economic Area (“EEA”), you may also have certain rights under the General Data Protection Regulation (“GDPR”). Personal information you provide through the Service is only collected with your consent, and may be transmitted outside of the EEA to us pursuant to that consent.
In general, under the GDPR you may:
request access to your personal information
have incomplete or incorrect data corrected
have your personal information deleted
suspend or restrict our use of your personal information, or withdraw your consent
request a copy of your personal information
complain to a supervisory authority if you believe your rights under the GDPR are not being respected
Should you request a copy of your personal information, the first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. Should you request the deletion of your personal information, we will generally do so as soon as practicable, although your right to have your personal information deleted is subject to exceptions, such as, for example, compliance with a legal obligation or for the establishment, exercise or defense of legal claims.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
Note that, if you are in the EEA, we may transfer your personal information outside of the EEA, including to the United States. By way of example, this may happen if your data is transferred to our servers located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. By submitting your personal information, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
PRIVACY AND THIRD PARTY LINKS
This Policy is governed by the laws of the Commonwealth of Massachusetts, U.S.A. without giving effect to any principles of conflict of law.
The Service is not directed to person under the age of 18. If you become aware that a child has provided us with personal information, please contact our privacy manager (see Contact Us below). We do not knowingly collect or solicit information concerning persons under 18 years old. If we become aware that a person under 18 has provided us with personal information, we take steps to remove such information and terminate the person’s account.
EFFECTIVE DATE; POLICY CHANGES
If you have registered as an account holder, or order products or services through us, we will normally (as a part of any transaction relating to your account or order) require you to explicitly accept the changes as a condition to the continued provision of the Service to you.
Please note that at all times you are responsible for updating your personal data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our e-mail to you containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our Site or Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
If you have questions or comments regarding this Policy, the security of our Service, or our information collection and dissemination practices, or wish correct or update your personal information or exercise any of your associated rights, please email our privacy manager at firstname.lastname@example.org.