Chat with MSC

MSC and Paperless Parts have partnered to give select Paperless Parts customers access to metalworking experts right from within Paperless Parts. 

Using Paperless Parts, you can communicate directly with MSC metalworking experts with the geometric context needed to receive accurate cutting tool recommendations. 

Download the Overview of the MSC and Paperless Parts Partnership

Don't have access to Chat with MSC? Reach out to support@paperlessparts.com to get added to the waiting list.

Important Information Before You Chat with MSC

  • Upon sharing, MSC metalworking experts will have access to the main part and the supporting files.
  • MSC metalworking experts are all U.S. persons and ITAR-compliant.
  • MSC Metalworking Experts are available Monday to Friday from 8AM - 11PM EST and Saturday from 8AM - 5 PM EST. Outside of these hours, experts will respond to messages the next business day.

Starting a Chat with MSC

While viewing a part, you will have the option to click on "MSC" on the left sidebar. This will open up the Chat with MSC: 


You can then send a message to an MSC metalworking expert to get the advice you need.

To give more context, you can annotate faces or add measurements:

We recommend providing any other details that are relevant to your question such as the material for the part, the machine used, coolant selection, etc. Additionally, you can tag a specific MSC Expert in your comment to directly notify them.

An MSC metalworking expert will respond within an hour during regular hours. When they respond, you will receive an email notification:


Clicking on the email will take you back to the chat:

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