Accepting credit cards in Paperless Parts

Paperless Parts enables you to collect credit card payment via Stripe, our 3rd party secure and convenient processing provider. There is a 5% credit card processing fee to cover the maintenance and security of the integration with Stripe for payment processing and returns. Your customer will be charged at the time the order is placed, and this payment (minus the 5% processing fee) will sit in an escrow account in your name. It will remain there until you click “Ship Parts + Collect Payout” on the Orders page. You will then receive your payment in 1 - 5 business days (depending on your bank). This article walks through how to set up accepting credit cards in Paperless Parts and some frequently asked questions about the workflow.

Please note that there is a 5% processing fee that Paperless will charge you. This fee will be deducted from the order total. The order total minus this 5% processing fee is the net payout that will go to your account.

Credit Card Payment Setup

1. Set up Stripe account
2. Add your bank information
3. Enable credit card checkout
4. Turn on credit card checkout for existing accounts
5. Turn on credit card checkout for new accounts

FAQS:

• How do I collect credit card payments on an order?
• What does this experience look like for my customer?
• How do I process a refund?
• How do I disable accepting credit card payments in Paperless Parts?
• What if my Stripe account gets disconnected?
• How can I see past credit card payments?
• What is this 5% processing fee?

How do I set up accepting credit card payments in Paperless Parts?

1. Set up your Stripe account

A Paperless Parts user with Edit access to “Accounting” must first set up a Stripe account by going to the Credit Card Checkout section of the Settings page:

Click "Connect." Follow the instructions and prompts to set up your payments on Stripe. Please make sure to have your Employer Identification Number (EIN) ready. 

If you make a mistake and need to update any information, keep clicking continue until you come to the "Let's review your details" page before submitting. Clicking "Save for Later" will save all your progress and bring you back to Paperless Parts. Return to the setup by clicking "Update your Stripe account" from the settings page. 

Once your Stripe account is correctly set up, click "Submit" which will bring you back to Paperless Parts.

2. Add your bank information

Now that your Stripe account is set up, you need to add your Bank Information where the payouts will be deposited to. Click "Edit Banking Information" and then enter your Routing Number and Account Number:

After you have added your banking information, you will see it displayed on the Credit Card Checkout page, where you can edit it at any time:

3. Enable credit card checkout

Once your bank information is set up, toggle “Credit card checkout” to on. This will enable you to accept credit card checkout for the online checkout workflow that your customers may use from the Digital Quote:

The toggle will also turn on having Credit Card as an option in the Order Facilitation workflow:

4. Turn on credit card checkout for existing accounts

If you wish to enable credit card checkout for existing accounts in Paperless Parts, go to the Contacts tab. Checkout settings are controlled on an account level, so select all of the accounts you wish to enable credit cards for. You can select all accounts by clicking the checkbox at the top left of the table:

Select "Actions" --> "Edit", then turn on credit cards for the selected accounts:

Accounts with credit cards enabled will now be able to check out with credit cards on online orders! 

5. Turn on credit card checkout for new accounts

Now that credit card checkout has been set up and turned on, you may want to turn on credit card checkout as the default for new accounts created in Paperless Parts. Go to the Default Checkout Options section on the settings page. Here, you can determine the default checkout options for new accounts that are created in Paperless Parts. You can turn on / off credit cards, on / off Purchase Orders, and select the default Payment Terms. This will not affect existing accounts.

FAQs

How do I collect credit card payments on an order?

These funds will sit in your Stripe account until the order is fully completed. To collect payout, click “Ship Parts + Collect Payout” on the order:

It will be 1-5 business days from the day all parts are shipped for the funds to appear in your bank account. 

What does this experience look like for my customer?

If your customer checks out themselves using the online checkout workflow, they will enter their credit card information when they place their order:

Otherwise, a Paperless Parts user is able to enter the customer's credit card information when they facilitate an order within the platform.

Your customer will be billed right away for the order, and the charge will be listed with a descriptor of “CC* [Your Shop's Name]” on their credit card statement. The funds will sit in your Stripe account until the order is completed by clicking "Ship Parts + Collect Payout" (see "How do I collect credit card payments on an order" above).

How do I process a refund?

We only allow full refunds for the entire order. Canceling an order will initiate a refund:

Refunds will take 3-5 business days to process and appear on customers' accounts.

We do not handle partial refunds or cancellation fees. Please work directly with your customer to resolve any partial refunds.

How do I disable accepting credit card payments in Paperless Parts?

Credit card acceptance is set at the account level, so if you wish to prevent certain customers from checking out with a credit card, you can do that for the specific account(s). Go to the Contacts page, select the account(s) you no longer want to be able to check out with credit cards, and disable credit card checkout.

If you wish to turn off accepting credit card payments in Paperless Parts for all accounts, a Paperless Parts user with Edit access to “Accounting” must go to the Credit Card Checkout section of the Settings page and toggle off “Credit card checkout”:

What if my Stripe account gets disconnected?

If your Stripe account is not correctly set up or gets disconnected, there will be a banner and error message telling someone from your account to update your Stripe account:

How can I see past credit card payments?

Go to the Charge Receipts section in the Settings page. Here, you can download a .CSV file containing the last 100 credit card payments made by your customers.

The CSV receipt of charges (downloadable from the settings page) reflects the charges that are placed at the time of the order and the net payouts (minus the 5% processing fee) that are sitting in your Stripe account. Please refer to the day the order was completed and all parts were shipped and wait 1-5 business days from this date.

What is this 5% processing fee?

There is a 5% processing fee that Paperless will charge you by deducting it from the order total that your customer pays. We give you a seamless way to manage these credit card orders, without having to deal with transacting directly with Stripe. 

This fee will be deducted from the order total. The order total minus this 5% processing fee is the net payout that will go to your account. The net payout amount can be found on the individual orders page, or if you download the Charge Receipts of the last 100 credit card orders.

Have more questions? Reach out to support@paperlessparts.com