How to Reach Support
To reach out to the Paperless Parts support team, either use the question mark beacon in the platform and select Contact Support Team or email firstname.lastname@example.org.
Please provide the following information so we can help you as fast as possible:
- Type of case: Question, Issue, Feedback, Pricing Configuration, Other
- This field is pre-populated in the support beacon in the platform
- Priority: High, Medium, Low
- High: Reserve selecting High Priority for instances that are preventing you from sending urgent quotes. In these cases, please include a phone number and we will call you.
- Medium: Any question, issue, or request that does not need to be resolved immediately. We usually respond in less than an hour.
- Low: Any feedback or comments that are not time sensitive.
- Quote number / part number (if applicable)
- Name of operation (if applicable)
- Any other relevant information
- Examples: If this issue is quote-specific or happening to all quotes, if this issue has happened before, if this is being seen by all users at your shop, etc.