Data Security

1. How do you retain my data?

Paperless Parts uses end-to-end encryption to store files in Amazon’s ITAR-compliant “GovCloud” data center. Only the supplier and a small team of support personnel at Paperless Parts (all of whom are US persons) can access filed uploaded to a quote. Files cannot be downloaded via the digital quote link emailed to a customer. However, limited information about these parts is available, such as the basic dimensions presented in a 3D view of that file. 

2. Can I upload ITAR data to Paperless Parts?

Paperless Parts can support ITAR data after your shop has shared your DDTC registration and executed our ITAR agreement. Once your company registers as an ITAR supplier in our system, you will have the option to mark every part as "export-controlled". The 3D viewer and basic dimensional information are not shown on the Digital Quote for export-controlled parts. Contact support@paperlessparts.com to set up ITAR DDTC registration. 

3. Is Paperless Parts NIST compliant?

Paperless Parts understands information security is mission-critical for American manufacturers. We have built our company with ITAR in mind from the beginning. We host our application on Amazon GovCloud and built an organizational structure to ensure all system administrators are US persons. DFARS now mandates NIST SP800-171. We are working toward full compliance with all 110 controls. We have completed an assessment and have instituted a formal System Security Plan (SSP) and Plan of Action and Milestones (PoAM). Manufacturers trust us with their data. We are a core part of their compliance programs, particularly in offering assess control, ensuring secure storage, and securing transmission of Controlled Unclassified Information (CUI). 

4. How do I know that I am not getting scammed?

We strongly encourage you to reach out to us! Please don't hesitate to ask for any documents you feel are necessary for us to prove we are here to help you grow your manufacturing operations. Also, check us out online or on places like LinkedIn, Capterra, and Glassdoor

5. I don’t think that cloud-based software is for me…

Protecting customer information will be a constant issue in the 21st century. We empathize with this concern. The thing is, we also recognize how critical it is to meet customers where they expect to find suppliers. This presents a big challenge. We have taken extreme measures to protect our customers:
1. Ensuring out platform is completely secure on Amazon's ITAR-compliant GovCloud,
2. Hiring a superbly skilled team of software engineers with over 10+ years of experience in the web security sector
To learn more about how Paperless Parts tackles cloud-based threats and protects its customers, please reach out to us at support@paperlessparts.com. 

6. How do I add Tax Rate to a Company Profile?

The following answer is not legal or tax advice - After enabling taxes for a company, it is important to check "Apply to all Employees" in the bottom left-hand corner of the edit modal. Otherwise, each unique customer profile will default to their respective current tax rate.
Let's say an engineer is the buyer and builds prototypes. These parts may not be the end-use device. These parts might then need to a tax rate. Alternatively, let's say an engineer at the same company purchases parts which will be included in an end-use product. Those parts might not need a tax rate. 

7. Why does a customer show up on our login? Does he have access to our database?

No they do not, this is your browser's auto-fill. Here are instructions on how to remove that login from your browser: To delete specific autofill entries:

      1. Click the Chrome menu on the browser toolbar and select Settings.
      2. Click “Show advanced settings” and find the “Passwords and forms” section.
      3. Select Manage Autofill settings.
      4. In the dialog that appears, select the entry you’d like to delete from the list. Click the “x” that appears at the end of the row.
      5. The user will be removed from that auto-fill list.
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